Refund policy

At Ceebus, we take pride in crafting pure and wholesome products. However, if something isn’t right, we’re here to help.

🛍️ Returns

Due to the perishable and consumable nature of our products (tea and homemade achar), we do not accept returns once the order is delivered.

🚫 No Return for Reasons Like:

  • Change of mind

  • Disliking the taste or texture

  • Minor packaging dents that don’t affect product quality

🧾 Refunds (If Applicable)

We offer refunds or replacements only in the following cases:

  • You received a damaged product

  • You received the wrong product

  • The package was lost in transit

Please contact us within 48 hours of delivery with:

  • Order ID

  • Clear photos of the product and packaging

  • Description of the issue

📧 Email: [Your Email]
📱 WhatsApp: [Your Number]

💳 Refund Process

  • Once we review and approve your request, refunds will be processed within 5–7 business days to your original payment method.

  • If the payment was Cash on Delivery, we may issue a refund via UPI or bank transfer after verifying your account details.

📦 Replacements

In case of damage or incorrect items, we may offer a replacement instead of a refund depending on product availability.

We’re here to ensure you enjoy your Ceebus experience. Your trust means everything to us.