FAQ PAGE CONTENT

About Our Products

Q: Are Ceebus products safe for sensitive skin?

A: Yes, all our products are dermatologically tested. However, we recommend a patch test 24 hours before first use. If you have known allergies to specific ingredients, please consult a dermatologist first.

Q: Why do I need to do a patch test?

A: Every person's skin is unique. A patch test helps identify any sensitivity before applying the product to your entire face. This is standard practice for all skincare products, even natural ones.

Q: Are your products tested on animals?

A: Never. We're 100% cruelty-free and proud of it.

Q: Can I see lab test results?

A: Yes! We believe in complete transparency. Contact us at info.ceebus@gmail.com to request lab certificates for any product.

Shipping & Delivery

Q: Is shipping really free?

A: Yes, we offer free shipping on all orders across India.

Q: How long does delivery take?

A: We ship within 24-48 hours. Delivery typically takes 3-5 business days depending on your location.

Q: Do you ship to my area?

A: Currently, we ship to select pin codes. Enter your pin code at checkout to check if we deliver to your area.

Returns & Refunds

Q: What is your return policy?

A: We offer a 30-day money-back guarantee. If you're not satisfied, contact us within 30 days of delivery for a full refund for damaged product.

Q: How do I initiate a return?

A: Contact us via WhatsApp or email with your order number. We'll guide you through the simple return process.

Payment

Q: What payment methods do you accept?

A: We accept credit/debit cards, UPI, net banking, and Cash on Delivery (COD).

Still Have Questions?

WhatsApp us: 8800669844

Email: info.ceebus@gmail.com

Available: 10 AM - 7 PM (Mon-Sat)